Agile Ahmedabad 2024 : Premier Lean

Hetal Mistry

Director of Global Delivery
Axelerant

I am an outcome-oriented leader, passionate about enhancing team and customer experiences throughout the delivery life cycle, with a focus on agile values, stakeholder management, and continuous improvement. Experienced in managing complex, multi-stakeholder projects, I lead cross-functional, multi-vendor teams to achieve value-driven results. I thrive on identifying business process gaps and implementing pragmatic frameworks for streamlined operations.

A storytelling enthusiast, I explore history, mythology, and world events and cherish time spent reading and discovering music. Family time, nature getaways, and minimalist living are core to my life.My life values include commitment, integrity and empathy.

Session Title

When Innovation Turns into Overindulgence - Finding your way to Human Centric AI

Session Overview

This session dives into using AI without losing the human touch. We'll look at how AI fits best when it enhances, not replaces, the human goals of autonomy, mastery, and purpose. I’ll share some real-life AI experiments in areas like understanding customer sentiments, empowering teams, managing skills, and doing peer reviews. Key insights include defining your goals, isolating high-value automation areas, preserving human touchpoints, ensuring ethical AI use, and providing context and feedback to foster effective AI integration. It’s all about creating AI that works with people, not over them.